Building a chatbot for Restaurant using IBM Watson Assistant: Planning your intents and entities To plan the intents for your application, you need to consider what your customers might want to do, and what you want your application to be able to handle. Choosing the correct intent for a user's input is the first step in providing a useful response. The intents you identify for your application will determine the dialog flows you need to create; they also might determine which back-end systems your application needs to integrate with in order to complete customer requests (such as customer databases or payment-processing systems). Gather as many actual customer questions, commands, or other inputs as possible. Using input from real users gives a better picture of the expected input than having experts create lists of possible utterances. Remember that customers might phrase the same kind of request in many different ways. Example #Enquiry • What is the ...